Refunds and Cancellations
How contributions are handled when something needs to be reversed or a campaign is cancelled.
How Refunds Work
Completed contributions are handled under the published Refund Policy and the terms of the specific campaign. Refunds or reversals may be available for situations such as duplicate payments, processing errors, unauthorized transactions or cancelled campaigns, subject to the approved policy and applicable payment-provider rules.
When a Refund May Apply
Each case is subject to the approved Refund Policy and applicable payment-provider rules.
Duplicate payments
A contribution was charged more than once for the same intended payment.
Processing errors
A technical or processing error affected how the contribution was recorded or charged.
Unauthorized transactions
A contribution was made without the account holder's authorization.
Cancelled campaigns
A campaign is cancelled before funds are disbursed, as set out in its terms.
Good to Know
Still Have Questions?
Our support team is available 24/7. Whether you need help with a transaction or have questions about the process, we're here.
