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Frequently asked questions

Something on your mind? we are here to help with all your questions and answers in one place

How does One Million Africa work?

Approved sponsors and companies launch verified impact campaigns. Individuals, employees, partners and communities can voluntarily give to those campaigns. Funds are tracked and released to verified beneficiaries or approved vendors under documented controls.

Does giving enter me into a draw or win me anything?

No. Your gift supports the chosen campaign only. It creates no draw entry, prize, financial return or ownership interest.

Can I choose which campaign I support?

Yes. Where several campaigns are available, pick the one you want and review its purpose, funding goal, dates, intended use of funds and terms before you give.

What fees apply?

Any material fees or deductions are shown on each campaign before you give. One Million charges no separate fee to give, though your bank or mobile money provider may apply their standard rates.

Can I get a refund?

Refund eligibility follows the published Refund Policy and the specific campaign's terms.

Will I get a record of my gift?

Yes. Your gift is recorded against the campaign, and we can verify it with your registered phone number and ID if you ever need confirmation.

Can I give if I'm far from a city?

Yes. You can give by mobile money or through a local agent, wherever you are.

What if there's no internet in my area?

Use our USSD service or visit a local agent. No internet required.

Will my name be shown publicly?

Only if you consent. You can choose to stay unnamed publicly.

Can others see how much I gave?

No. Gift amounts are kept confidential.

Can I be anonymous to the public but known in my community?

Yes. We can help you manage different levels of privacy for different contexts.

Can I change my mind about anonymity later?

Yes, you can increase your privacy at any time, but already-public information can't be retracted.

Does my location affect how my gift is treated?

No. Gifts are recorded against the chosen campaign under the same published terms, subject to available payment methods.

What information is required?

A verifiable phone number and a name (a preferred name is fine).

How long do you keep my information?

As required by law, typically 7 years, after which it's securely deleted.